Privacy Policy

Effective Date: March 19, 2025

Skillram LLC ("Skillram," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our online platform, website, and related services (the "Platform"). Skillram connects clients ("Clients") with independent service providers ("Providers") throughout Virginia, Washington D.C., and Maryland.

By using our Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Information You Provide

We collect information you voluntarily provide when you register, create a profile, or use the Platform, including but not limited to:

• Name, email address, phone number
• Physical address (for service locations)
• Payment information (processed securely through third-party payment processors)
• Profile information, photos, descriptions of services or jobs
• Communication with other users or with Skillram support
• Reviews, ratings, and feedback

B. Information We Collect Automatically

When you use the Platform, we automatically collect certain information, such as:

• Device type, operating system, browser type
• IP address
• Location data (if enabled)
• Usage data, including pages visited, actions taken, and time spent on the Platform
• Cookies and similar tracking technologies (see "Cookies" section below)

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Platform
• Connect Clients with suitable Providers
• Process payments securely
• Facilitate communication between Clients and Providers
• Respond to inquiries and provide customer support
• Improve and personalize your experience on the Platform
• Monitor and prevent fraud, abuse, or illegal activity
• Comply with applicable legal obligations

3. Sharing of Your Information

Skillram does not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate the Platform (e.g., payment processors, hosting providers, customer support tools)
• Providers or Clients: Sharing necessary information between Clients and Providers to fulfill service requests
• Legal Authorities: If required by law, subpoena, or to protect our rights and safety
• Business Transfers: If Skillram is involved in a merger, acquisition, or asset sale, your information may be transferred

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences
• Analyze Platform usage
• Improve our services You can modify your browser settings to refuse cookies, but this may affect Platform functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission or storage is 100% secure. Use the Platform at your own risk.

6. Your Choices and Rights

• Account Information: You may update or delete your account information by logging into your Skillram account.
• Communications: You can opt out of promotional emails by following the unsubscribe link. Transactional emails will still be sent.
• Data Access: You may request access to, correction of, or deletion of your personal information by contacting us at privacy@skillram.com.

7. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

8. Children's Privacy

Our Platform is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our Platform or contacting you directly.

10. Contact Us

For questions about this Privacy Policy or your personal data, please contact us at:

Skillram LLC
Email: privacy@skillram.com
Address: [Insert Official Business Address]

Skillram LLC serves clients and service providers in Virginia, Washington D.C., and Maryland. Your continued use of our Platform indicates your acceptance of this Privacy Policy.

Terms of Service

Effective Date: March 19, 2025

Welcome to Skillram LLC ("Skillram," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our platform, website, mobile applications, and related services (the "Platform"), which connects clients ("Clients") with independent service providers ("Providers") in Virginia, Washington D.C., and Maryland.

By accessing or using the Platform, you agree to these Terms. If you do not agree, please do not use Skillram.

1. Overview of Our Services

Skillram provides an online marketplace where Clients can post service requests and Providers can offer their services. Skillram does not perform services but facilitates connections between Clients and independent Providers.

Skillram is not a party to any contracts or agreements formed between Clients and Providers. Providers are independent contractors, not employees or agents of Skillram.

2. Eligibility

You must be at least 18 years old to use the Platform. By using Skillram, you represent that you are of legal age and capable of entering into a binding contract.

3. User Accounts

To access certain features, you must create an account. You agree to:

• Provide accurate, complete, and updated information
• Maintain the security of your login credentials
• Be responsible for all activities under your account

Skillram may suspend or terminate your account if you violate these Terms.

4. Payments and Fees

A. Client Payments

• Clients agree to pay the fees for services requested through the Platform.
• Payments are processed securely through third-party payment processors.
• Skillram may charge a platform fee for facilitating the connection.

B. Provider Payments

• Providers set their rates and agree to Skillram’s commission or service fee.
• Skillram releases payments to Providers after service completion, subject to processing times.

C. Refunds and Disputes

• Refunds are handled case-by-case. Contact support@skillram.com to initiate a dispute.
• Skillram is not liable for the outcome of disputes but may mediate at its discretion.

5. User Responsibilities

By using Skillram, you agree to:

• Use the Platform lawfully and respectfully
• Not post false, misleading, or offensive content
• Not attempt to bypass the Platform to avoid fees ("platform circumvention")
• Not engage in harassment, discrimination, or illegal activity
• Comply with all applicable laws and regulations in Virginia, D.C., and Maryland

6. Provider Verification & Background Checks

Skillram may perform limited verification or background checks but does not guarantee the quality, legality, or safety of services. Clients are responsible for performing their own due diligence before hiring a Provider.

7. Reviews and Ratings

Clients may leave reviews and ratings for Providers. By posting a review, you:

• Grant Skillram a non-exclusive, royalty-free license to use your content
• Agree not to post defamatory or false statements Skillram may remove content that violates these Terms.

8. Intellectual Property

Skillram owns all rights, titles, and interests in the Platform, including logos, trademarks, content, and software. You may not copy, modify, or distribute Skillram content without written permission.

9. Disclaimers

• Skillram does not guarantee the quality or outcome of any services.
• All services are performed by independent Providers.
• Use of the Platform is at your own risk.

10. Limitation of Liability

To the fullest extent permitted by law:

• Skillram is not liable for any indirect, incidental, or consequential damages
• Skillram's total liability for any claim related to these Terms or the Platform will not exceed $100 or the total amount paid by you to Skillram in the last 12 months, whichever is greater

11. Indemnification

You agree to indemnify, defend, and hold harmless Skillram, its owners, and employees from any claims, liabilities, damages, or expenses arising out of:

• Your use of the Platform
• Your violation of these Terms
• Your interaction or disputes with other users

12. Termination

Skillram may suspend or terminate your account for any reason, including violations of these Terms. Upon termination, your right to use the Platform ceases immediately.

13. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles. Any legal action must be filed in a court of competent jurisdiction located in Virginia.

14. Changes to Terms

We may update these Terms occasionally. Continued use of the Platform after changes constitutes your acceptance of the new Terms. We will notify users of significant changes.

15. Contact Us

For questions or concerns regarding these Terms, contact us at:
Skillram LLC
Email: support@skillram.com
Address: [Insert Official Business Address]

By using Skillram, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Cancellation Policy

At Skillram LLC, we understand that plans may change. However, to respect the time and commitment of our Service Providers, the following cancellation policy applies:

Client Cancellations Within 24 Hours of Scheduled Job Start Time:

For Hourly Rate Jobs:
If a Client cancels a job within 24 hours of the scheduled start time, the Client will be charged one (1) hour at the agreed-upon hourly rate.

For Fixed Rate Jobs:
If a Client cancels a fixed-rate job within 24 hours of the scheduled start time, the Client will be charged 50% of the total agreed-upon fixed rate.

How Charges Are Processed:

Cancellation fees will be automatically charged to the payment method on file. This fee compensates the Provider for reserved time and lost opportunities.

Exceptions:

Skillram may waive cancellation fees in cases of emergencies or unforeseen circumstances at our sole discretion. Clients must contact support@skillram.com as soon as possible to request a review.

Provider Cancellations

At Skillram LLC, we value reliability and professionalism. Providers are expected to honor all accepted job commitments. Unjustified cancellations negatively impact Clients and the integrity of our platform.

Unjustified Cancellations:

If a Provider cancels a job without a valid or appropriate reason, especially within 24 hours of the scheduled start time, the following applies:

• The cancellation will be recorded on the Provider's account.
• Repeated unjustified cancellations may result in disciplinary action.

Cancellation Limit:

Providers who accumulate 5 unjustified cancellations within a 30-day period will be subject to:

• Temporary suspension of their account, or
• Permanent removal from the Skillram platform, at Skillram’s sole discretion.

Examples of Acceptable Reasons for Cancellation:

• Personal emergencies
• Verified illness or injury
• Unsafe or hazardous conditions at the job site
• Circumstances beyond the Provider’s control

Providers must notify Skillram Support immediately at support@skillram.com if a cancellation is necessary and provide documentation if requested.

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